Answers to commonly asked questions are provided below. If you can’t find the answer you’re looking for or want more information please contact our Customer Service team (Email:enquiries@feed-me.com.au, Tel: 0405 359 642). We’re happy to help!

1. How do I order?

Simply add items to your cart then click ‘Proceed to Checkout’. You will be prompted to enter your delivery details followed by your payment details.

2. Do I have to create an account?

No, you can check out as a guest. However, you will need to enter your delivery and payment details every time you place an order. When you proceed through checkout, there is an option to Create an account using the details you have already entered; saving you time and effort when you next order.

3. How far in advance do I need to order?

You can submit your order before midnight on the evening before the delivery day to your suburb. For example, if you live in the Perth northern suburbs and the delivery day is a Wednesday, your order must be received before midnight Tuesday. See Delivery Areas for more details.

4. Is there a minimum order?

No. If you order is over $129, you will receive free delivery to addresses within trhe Perth metro area. Otherwise, a shipping cost of $9.99 will apply (for Perth metro areas). See Delivery Policy for more details.

5. Can I easily repeat my order?

Yes, simply log in to your account, go to Completed Orders and details of your previous order will appear.

6. How do I apply a store credit or discount code?

Click on Shopping Cart and enter the code provided in the 'Coupon Code' box. The discount will be applied and the reduced amount payable displayed on screen.

7. Who cooks the Feed Me meals?

All meals are cooked in our Perth kitchen by Gourmet Chef Foods P/L (Gourmania); located in Malaga, WA. Gourmania is a fully-accredited HACCP facility.

8. How are the meals packaged?

All meals are delivered frozen in a polystyrene foam box. The box should keep content frozen for at least 12 hours. We encourage recycling of the Feed Me delivery box/es.

9. How do I store the meals?

All meals are delivered frozen and should be transferred directly to your freezer.

10. How long do the meals keep in the freezer?

All meals are labelled with use-by dates of approximately 4 months from the date the meal was cooked.

11. How long will meals last in my refrigerator?

All meals are delivered frozen. We do not add preservatives to our meals, so if you defrost a meal we recommend consuming it within 24 hours.

12. How do I heat my meals?

The label on each meal provides directions for heating that specific dish. Please remove the cardboard sleeve before heating. In general, from frozen, simply heat your individual meal in a conventional microwave oven for 6-10mins on High. Please be careful as contents will be hot. Serve and enjoy. Please note: Heating times are provided as a guide and may vary depending on the strength of your microwave.

13. What if I don't have a microwave?

Our meals are designed to be heated in a microwave. However, you can defrost the meal, transfer the contents to an ovenproof dish, cover and then heat in the oven. Or, transfer the defrosted meal to a pan and heat on the stovetop.

14. What happens if I have food allergies?

Please refer to the ingredient list and nutritional panel for each meal on our website before ordering. Feed Me takes all care to keep allergens out of certain meals, but please be aware that food is prepared in areas where foods containing allergens may have previously been prepared. This may include: nuts (including peanuts), various seed products (including sesame seeds), dairy, wheat, soy, egg, fish and crustacean products. We recommend checking each meal ingredient label thoroughly before consumption

15. Do you have meals that cater to specific dietary requirements?

Yes, the Feed Me range includes: gluten-free, high-protein, low-fat, low-sodium and vegetarian meals. We recommend you seek advice from your registered medical practitioner or dietician prior to ordering to ask if Feed Me meals are right for you.

16. Will I receive exactly what's shown in the photo?

Our meals are packed according to weight, as specified on the label. While we do our best to accurately portray the meal visually, there may be some variation.

17. How often are new meals introduced?.

Our chefs enjoy creating new dishes and like to offer seasonal menus, so you'll regularly have something new to try. Post a review to let us know your favourites, or email at feedback@feed-me.com.au with suggestions of what you'd like to see on the menu.

18. What are the serving sizes for individual and family meals?

The weights for individual and family meals will vary depending on the dish; actual weights are shown alongside each meal on the website and printed on the meal label. As a guide, an individual meal is designed to feed 1 person, while Family Meals are designed to feed 4-6 people (with vegetables and grains/pulses).

19. Do you deliver to my suburb?

Feed Me delivers to WA only. Please refer to Delivery Areas for more details.

20. What days and times do you deliver?

Deliveries are made on specific weekdays according to your WA location. See Delivery Areas for which day/s we deliver to your suburb. On the day of your delivery, you will receive an email informing you that your order has been dispatched. Delivery hours are Noon-7pm. We do our best to accommodate requested delivery times, but there is no guarantee.

21. Does Feed Me deliver to a business address?

Yes, we can deliver to a business address. Please ensure you provide the full business address in the Order Notes section when ordering online. Please note, we assume normal business opening hours of 9am-5pm, Mon-Fri.

22. Can I pick up my order?

Yes, you can pick up your order 10am-3pm, Mon-Fri from our office (98 Berringarra Avenue, Malaga WA 6090). However, your order must be in before midnight on the previous day in order for us to have it packed and ready for you to collect. Please select the 'Pickup' option when you enter your delivery address information when ordering online.

23. Do I have to be home to take receipt or sign for my meals?

No, you don't need to be home to receive your order as our product is packaged in apolystyrene box; that is designed to keep content frozen for at least 12 hours. Your delivery will be placed at your front door/gate unless you have requested an alternative location in the Delivery Notes section of your order.

24. I didn't receive what I ordered. What should I do now?

Please contact our Customer Service team (Email:enquiries@feed-me.com.au, Tel: 0405 359 642), if there are any problems with your order.

25. What if my order does not arrive?

Please contact our Customer Service team (Email:enquiries@feed-me.com.au, Tel: 0405 359 642), if your order has not arrived so that we can assist you. Please note that delivery times are Noon-7pm.

26. How do I recycle the delivery box/es?

We encourage recycling of our delivery boxes. Please leave your delivery box/es out for our delivery driver to collect on the day of your next delivery. Regional WA customers please be aware that at this stage, we are unable to re-collect your delivery boxes because we use a third party courier company for deliveries.

27. Do you deliver outside the Perth Metro area?

Yes, we deliver to the Northern and Southern metro areas as well as Rockingham and Mandurah. Please see Delivery Areas for more information.

28. What happens if my payment does not go through?

If your payment does not go through then your order will not be placed. We'd like to suggest that you first contact your bank if a payment has not gone through to discuss this with them. Orders can only be processed once full payment has been made.

29. If I cancel my order, how is my payment refunded?

If you would like to cancel your order, please contact our Customer Service team (Email:enquiries@feed-me.com.au, Tel: 0405 359 642) during regular business hours (9am-5pm, Mon-Fri). The latest you can cancel an order is the day before an order is due for delivery. We will manually refund your purchase onto the same card that was used for payment.

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