Answers to commonly asked questions are provided below. If you can’t find the answer you’re looking for or want more information, please contact our Customer Service Team (Email:email@example.com, Tel: 0405 359 642), weekdays 8am-4pm (AWST). We’re happy to help!
Simply add items to your cart then click ‘Proceed to Checkout’. You will be prompted to enter your delivery details followed by your payment details.
No, you can check out as a guest. However, you will need to enter your delivery and payment details every time you place an order. When you proceed through checkout, there is an option to Create an account using the details you have already entered; saving you time and effort when you next order.
Sydney Metro: Orders must be placed before 11am (AEST) Wednesday for delivery on Friday. See Delivery Areas for more details.
Perth Metro: Orders must be placed before midday (12pm) two business days prior to the next delivery day. See Delivery Areas for more details.
South West Region (WA): Orders must be placed before midday (12pm) Thursday for delivery the following Monday. See Delivery Areas for more details.
Geraldton (WA): Orders must be placed before midday (12pm) Thursday for delivery the following Tuesday. See Delivery Areas for more details.
No, there is no minimum order. However, a delivery fee may apply.
Sydney Metro: A delivery fee of $9.99 applies to all orders.
Perth Metro: If your order is over $99, you will receive FREE delivery within the Perth metro area. Otherwise, a delivery fee of $9.99 will apply.
South West region (WA): A delivery fee of $19.99 applies to all orders.
Geraldton (WA): A delivery fee of $19.99 applies to all orders.
See Delivery Areas for more details.
Yes, simply log in to your account, go to Completed Orders and details of your previous order will appear.
Click on Shopping Cart and enter the code provided in the 'Coupon Code' box. The discount will be applied and the reduced amount payable displayed on screen.
All meals are cooked in our Perth kitchen by Gourmet Chef Foods P/L (Gourmania); located in Bayswater, WA. Gourmania is a fully-accredited HACCP facility.
All meals are delivered frozen in a polystyrene foam box. The box should keep content frozen for at least 12 hours. We encourage recycling of the Feed Me delivery box/es.
All meals are delivered frozen and should be transferred directly to your freezer.
All meals are labelled with best-before dates.
All meals are delivered frozen. We do not add preservatives to our meals, so if you defrost a meal we recommend consuming it within 24 hours.
The label on each meal provides directions for heating that specific dish. Please remove the cardboard sleeve before heating. In general, from frozen, simply heat your individual meal in a conventional microwave oven for 6-10mins on High. Please be careful as contents will be hot. Serve and enjoy. Please note: Heating times are provided as a guide and may vary depending on the strength of your microwave.
Our meals are designed to be heated in a microwave. However, you can defrost the meal, transfer the contents to an ovenproof dish, cover and then heat in the oven. Or, transfer the defrosted meal to a pan and heat on the stovetop.
Please refer to the ingredient list and nutritional panel for each meal on our website before ordering. Feed Me takes all care to keep allergens out of certain meals, but please be aware that food is prepared in areas where foods containing allergens may have previously been prepared. This may include: nuts (including peanuts), various seed products (including sesame seeds), dairy, wheat, soy, egg, fish and crustacean products. We recommend checking each meal ingredient label thoroughly before consumption
Yes, the Feed Me range includes: gluten-free, high-protein, low-fat, low-sodium and vegetarian meals. We recommend you seek advice from your registered medical practitioner or dietitian prior to ordering to ask if Feed Me meals are right for you.
Our meals are packed according to weight, as specified on the label. While we do our best to accurately portray the meal visually, there may be some variation.
Our chefs enjoy creating new dishes and like to offer seasonal menus, so you'll regularly have something new to try. Post a review to let us know your favourites, or email at firstname.lastname@example.org with suggestions of what you'd like to see on the menu.
The weights for individual and family meals will vary depending on the dish; actual weights are shown alongside each meal on the website and printed on the meal label. As a guide, an individual meal is designed to feed 1 person, while Family Meals are designed to feed 4-6 people (with side dishes of vegetables and grains/pulses added to your order, or that you cook).
Feed Me currently delivers to Sydney Metro, Perth Metro, South West region (WA) and Geraldton (WA). Please refer to Delivery Areas to confirm that we deliver to your postcode, and for more details.
Deliveries are made on specific weekdays according to your location. See Delivery Areas for which day/s we deliver to your suburb. On the day of your delivery, you will receive an email informing you that your order has been dispatched. We do our best to accommodate requested delivery times, but there is no guarantee. The delivery window for Sydney Metro is 8am-5pm. The delivery window for Perth Metro, South West (WA) and Geraldton (WA) is 9am-6pm.
Yes, we can deliver to a business address. Please ensure you provide the full business address in the Order Notes section when ordering online. Please note, we assume normal business opening hours of 9am-5pm, Mon-Fri.
Sydney Metro: At present, there is no pick up option available in NSW. Let us deliver to you!
Perth Metro: Yes, you can pick up your order 10am-3pm, Mon-Fri from our office (13 Wicks Street, Bayswater WA 6053). However, your order must be in before midnight on the previous day in order for us to have it packed and ready for you to collect. Please select the 'Pickup' option when you enter your delivery address information when ordering online.
No, you don't need to be home to receive your order as our product is packaged in a polystyrene box; that is designed to keep content frozen for at least 12 hours. Your delivery will be placed at your front door/gate unless you have requested an alternative location in the Delivery Notes section of your order.
Please contact our Customer Service team (Email:email@example.com, Tel: 0405 359 642), weekdays 8am-4pm (AWST), if there are any problems with your order. We'll be happy to help.
Please contact our Customer Service team (Email:firstname.lastname@example.org, Tel: 0405 359 642), weekdays 8am-4pm (AWST), if your order has not arrived so that we can assist you. Please note that delivery times are 8am-5pm (Sydney Metro) and 9am-6pm (Perth Metro, South West WA and Geraldton WA).
Sydney Metro and Perth Metro: We encourage recycling of our delivery boxes. Please leave your delivery box/es out for our delivery driver to collect on the day of your next delivery.
South West region and Geraldton (WA): At present, we are unable to re-collect your delivery boxes because we use a third party courier company for deliveries.
If your payment does not go through then your order will not be placed. We'd like to suggest that you first contact your bank if a payment has not gone through to discuss this with them. Orders can only be processed once full payment has been made.
If you would like to cancel your order, please contact our Customer Service team (Email:email@example.com, Tel: 0405 359 642), Mon-Fri 8am-4pm (AWST). The latest you can cancel an order is the day before an order is due for delivery. We will manually refund your purchase onto the same card that was used for payment.